Refund Policy

We want you to be satisfied with your purchase. This Refund Policy describes when and how you can request a refund for an eSIM plan bought on megaesim.us.

1. Eligible for a full refund

• The eSIM has not been installed on any device.
• The eSIM has been installed but not activated (no data session has been opened).
• You request the refund within 14 days of purchase.
• The plan is provably defective (e.g. the activation profile fails to install on a verified compatible device).

2. Not eligible for a refund

• The eSIM has already been activated and used (any data consumption disqualifies the order from refund).
• The validity period has expired.
• The device is incompatible or carrier-locked, where this could have been verified before purchase.
• Loss of coverage caused by partner-network incidents outside our reasonable control.

3. How to request a refund

Email [email protected] from the address linked to your account, stating the order number (visible in "My orders") and the reason for the refund. We will respond within two business days.

4. How refunds are issued

Approved refunds are issued back to the original payment method via Stripe and usually appear within 5 to 10 business days, depending on your bank.

5. Statutory rights

This policy does not override any consumer protection rights you have under the applicable law of your country of residence.